Frequently Asked Questions
Answers to common questions about Agilewing.
01 Does Agilewing provide a dedicated SLA for CDN latency and uptime across China and overseas regions?
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Yes – Agilewing contracts a 99.9% uptime SLA for its CDN with guaranteed latency caps (e.g., <30 ms in‑region and <150 ms for cross‑border routes). The SLA is backed by automated monitoring and a credit‑based remedy for any breaches. You can request the exact metrics and penalty terms in the service order.
02 How does Agilewing handle cross‑border data transfers to ensure compliance with GDPR and China MLPS 2.0?
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Agilewing uses end‑to‑end encryption (TLS 1.3) and signs Data Processing Agreements that incorporate EU Standard Contractual Clauses for GDPR flows. For China‑bound traffic, data is routed through locally‑hosted points of presence and stored in MLPS‑2‑compliant data centers, with periodic audits by third‑party assessors. The firm also offers data residency options so you can choose where copies reside.
03 What is the typical timeline for a cloud migration project with Agilewing, and what are the key milestones?
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A typical migration runs 8‑12 weeks from kick‑off to go‑live, broken into discovery (1‑2 weeks), design & sandbox (2‑3 weeks), staged migration (3‑5 weeks) and post‑migration validation (1‑2 weeks). Each phase ends with a signed acceptance checkpoint, ensuring data integrity and performance targets before production cut‑over.
04 Can Agilewing manage BYOK encryption for our data stores, and how does the key rotation process work?
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Yes – you generate the master key in your own HSM (or Azure/AWS KMS) and hand Agilewing only the encrypted key material. Agilewing’s platform automatically rotates the data‑encryption keys on a configurable schedule (default 90 days) and re‑wraps the keys without exposing the plaintext. You receive audit logs for every rotation event.
05 Is Agilewing's managed security service (MSS) SOC 2 certified, and can we receive real‑time threat reports?
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Agilewing’s MSS is SOC 2 Type II audited and also holds ISO 27001 certification. Customers get a live SIEM dashboard, weekly threat digests, and on‑demand incident reports. Real‑time alerts are delivered via webhook, email, or ticketing system within minutes of detection.
06 What PCI‑DSS compliance support does Agilewing offer for our e‑commerce platform, and can they assist with the QSA review?
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Agilewing provides a PCI‑DSS‑compliant hosting environment that includes network segmentation, encrypted storage, and strict access controls, covering the merchant’s cardholder data environment. Their team can coordinate with your chosen QSA, supply the required controls documentation, and help remediate any gaps before the final assessment.